Services

Art Requirements

What sort of files do we work with?

Do you have a good quality, high-resolution PSD, PDF, TIFF, JPEG or GIF files?

Do have a large, good quality hard copy of your logo?

Does your logo have specific colours?

How do you send your art to us?

Decoration Methods

Account Management

We go well beyond a typical vendor relationship to form a true marketing and sales partnership.
Working with Stateside means benefiting from a total management approach by meeting all of your promotional needs.
We bring experience, fresh ideas and cost-effective solutions.
Stateside has developed a proven step-by-step roll out program.
The account management team will work closely with your company to define your product, catalog, website and seasonal flyer needs.
Stateside understands that we are entrusted with one of your most important assets — your brand.

Customer Service

Every Stateside team member understands that his or her specific job has a direct effect on the relationship with you the client.
Stateside’s customer service team will find an efficient and responsive solution that meets your specific needs.
Our comprehensive customer management program includes:

On-line order entry system that is linked to inventory management and order tracking.
Various order options – websites, e-mail, fax, phone or postal service.
Toll-free phone and fax numbers dedicated for each client.

Tech Support

Our full-time, in-house IT department regularly reviews and updates both the hardware and software needed to service our customers. Data is secure and available 100% of the time.
Stateside will provide virtually any type of report required by the customer. Sales trends, product turns and inventory levels are continuously analyzed and used to better manage the business and improve ongoing product purchase decisions.
Stateside develops and manages the content of websites for its clients. Our sites are:

Linked to client sites to simplify the purchasing process
Electronic versions of printed catalogs

Warehousing & Logistics

Stateside operates modern, full-service distribution facilities. These facilities allow for the maximization of fill rates, the minimization of back-orders and the reduction of costs.

Stateside views fulfillment as an important step in the overall service process. We do not view shipping as unique or unusual, just a requirement of providing a complete program to our clients.

Stateside has established relationships with brokers, freight forwarders and logistics service providers, both local and global.

Our volume allows us to receive favorable shipping rates, which are passed along to our customers through competitive pricing.