Privacy Policy

Stateside Distributors Pty Ltd (“Stateside”) understands the importance of privacy to you. We have developed and adopted this privacy policy to comply Information Privacy Principles under the Privacy Act 1988.

Collection of Information: We collect information about you and/or your organisation in order to process or handle your request for service from us. We gather this information directly from you and from publicly available sources. The types of information we collect are: your name, e-mail address, your organisation’s name, address, e-mail addresses, phone and fax numbers, bank account and credit card details for the payment of accounts

Use and Disclosure of Your Information: We use your information to:complete and deliver your order, forward statements of account and other financial communications, process payments for your account and advise you of marketing news, campaigns or other marketing related activities. We do not sell, transfer or otherwise deal in the trade of information. We may disclose your personal information to third parties, for example to our contractors to whom we contract out certain services, for example – couriers, for the purpose of delivering your order. No sensitive information is passed to any third party. We do not disclose your information to any other parties unless: required by law (e.g. the Australian Taxation Office has the power to order us to disclose information), authorised by a law enforcement agency or you have consented to our disclosing the information about you.

Trademarks: The trademarks, logos and service marks (“Marks”) displayed on this web-site are the property of Stateside or other third parties. Users are not permitted to use these Marks without the prior written consent of Stateside or such third party which may own the Mark.

Access to Information: We aim to keep our records accurate at all times. If you believe any of the information about you is incorrect, please contact us to have it corrected. Our staff will assist without delay. You can request details of any information we hold about you. We will provide the information to you in as timely a manner as possible. If we deny your request for access, we will advise you why.

Security of Information: We are committed to keeping all information secure. We have taken reasonable steps to secure our computer systems, and any information about you. In our organisation, information is only available to staff who require it. Steps have been taken to prevent unauthorised access.

Web Privacy: Our web-site is structured to ONLY allow access to certain areas to direct customers of Stateside that have been issued with account log-in details by a staff member of Stateside. Access to and use of password protected and secure areas of the web-site is restricted to authorized users only. Unauthorized individuals attempting to access these areas of the web-site may be subject to prosecution.

Cookies: A “cookie” is a packet of information that allows our web-site to identify and interact more effectively with our existing customers. When you access our web-site, our system may send your web browser a “semi-permanent cookie” that gives you a unique identification number and security token. Our cookie enables us to keep track of the pages you have accessed while visiting our web-site. It also allows you to page back and forward through our web-site and return to pages you have already visited without having to bother about logging on to our home page again. Please refer to your internet browser’s instructions or help screen to learn more about cookie functions. We use industry standard methods to protect your personally identifiable information from unauthorised access. Among other techniques, we usually store such information on a computer behind a “firewall” in a secure location, and we restrict the number of employees internally who can access such data. Our web-site may have links to other sites. We are not responsible for the privacy practices or any other aspects of any of these sites.

Complaints: To ensure that your privacy is protected, we have established a complaints procedure, whereby an individual whose personal information we hold can refer their concerns or enquiries to an authorised officer among our team, and have their issue handled confidentially. Please contact us on 07 3393 1177. If you are not satisfied that your complaint has been adequately handled by us, you may refer the matter to Office of the Australian Information Commissioner.

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